Privacy Policy

This privacy statement outlines how Cheap Umrah Packages, registered under number #74904 (ATOL and IATA protected in London), safeguards the privacy of your personal information. Upholding ethical standards and values, we hold personal data in high regard. The following privacy policy has been established to ensure the protection of your personal information.

Purpose of Collecting Information

To effectively operate as a travel agency, we require certain personal information for booking accommodations in Mecca and Medina, as well as to facilitate Umrah flights. The following information is needed for flight bookings:

Personal and contact details, including title, full name, address, telephone, and email address.
Passport number, date of birth, and nationality for flight ticket booking.
Payment information such as card number, security number, expiration date, and cardholder name.
Frequent flyer details, car rental preferences, and hotel preferences.
Dietary requirements and health information.
Data submitted through website forms.
Call recordings for quality control purposes.
Social media information for future promotions.
IP address and cookies for website access.

Methods of Information Collection

We gather information through various channels:

Submission of forms on our website.
Subscription to our newsletter.
Interaction with our representatives through phone calls.
Registration for promotions.

We may also collect data from third parties.

Use of Personal Data and Legal Obligations

We use your data based on contractual and legal requirements, with your consent. Reasons for using your data include:

Booking flights requires personal and contact details.
Payment information, frequent flyer numbers, date of birth, and dietary requirements enhance our service.
Your consent allows us to process data for promotions and newsletters.
Data may be used to send targeted marketing messages via SMS, email, and social media.

Data Sharing

We share your data with:

Primary suppliers: airlines, hotels, tour operators, transfer providers, car rentals, and Ziarat providers.
Individuals booking on your behalf.
Third parties providing services on our behalf.
Authorities as legally required.

Data Retention Period

Your data will be retained as follows:

As long as necessary for the purpose of collection.
To protect against contractual claims for up to 6 years.
In compliance with legal requirements.

Your Rights

You have the right to:

Confirm data processing.
Access your data.
Rectify inaccurate or incomplete data.
Request data deletion if no longer needed.
Withdraw consent.

To exercise your rights, contact us at info@cheapumrahpackages.co.uk. For concerns about data processing, you can complain to the Information Commissioner's Office (ICO).

IP Addresses

Our server records your IP address when you visit our website, which is not shared with third parties.

Cookies

Our website uses cookies and text files for an improved user experience. We do not use third-party web analytics.

Privacy Policy Changes

Any changes to our privacy policy will be communicated via email if we have your data for processing.

International Visitors

If you access our website from outside the UK, your data will be managed according to UK data protection laws.

Contact Us

For privacy policy inquiries, contact us at:

Email: info@cheapumrahpackages.co.uk
Phone: 0208 126 4000